We understand how important our solutions are to the success of your business, and how critical it is to be available to support you when you need us most. Agile provides support plans that are affordable, flexible, and often custom-tailored to meet your specific support needs.

Our most common plans include, but are not limited to:

Standard — Annual Support Plan
Telephone and Email Support — Monday thru Friday, 9 am - 5 pm Eastern Standard Time (excluding Company observed holidays)

After Hours — Hourly Support
If you don't have a critical need for around the clock support this option may be for you but is only available with the Standard Annual Support Plan. Between 5 pm and 9 am EST you can contact Agile for Customer Support for an hourly fee. Our rates vary depending on the time of the call.

Extended — Annual Support Plan
Telephone and Email Support — 7 days per week, 24 hours per day, 365 days per year

We're often asked if we can provide Per Call Support. Unfortunately, we cannot accommodate this request for our system solutions due to the need for retaining the knowledge and resources that are required to provide our customers with exceptional support.

Online Product Support Documentation
Our product support documentation is now available online to our customers. If you don't see what you need, or have a specific question please let us know.

To obtain a username and password please contact your local System Administrator. If you're not sure who your System Administrator is, go to our Contact Us page and send us a request.